Responsible Gaming Policy

he999's Commitment to Responsible Gaming

he999 believes a truly enjoyable gaming experience is one that is safe and controlled. Our responsible gaming guidelines are here to keep you protected.

21+

For Ages 21 and Above Only

Users must be at least 21 years old to open an account, play games, or place bets on the he999 platform. We follow a strict identity verification process to prevent access by minors. Keep younger members of your household away from this site and enable parental controls on your device if needed.

What Is Responsible Gaming and Why It Matters

Online gaming and betting are enjoyable forms of entertainment. However, playing irresponsibly can lead to financial and mental harm. he999 wants every player to enjoy themselves in a controlled way.

Keep Yourself Protected

Responsible gaming means treating gaming as a source of entertainment, not a source of income. Play within your means and set your own limits.

Set a Budget

Decide in advance how much you will spend on gaming each day or week. Avoid placing larger bets to recover losses — that is a sign of a problem.

Manage Your Time

Avoid playing for long stretches without a break. Take regular breaks, spend time with family, and focus on other hobbies and responsibilities. Keep gaming a small part of your life.

Set Realistic Expectations

Winning is not guaranteed in gaming. Every game outcome is completely random. Do not try to recover lost money by playing more — this leads to significant financial loss.

Prioritize Your Mental Health

If you are feeling stressed, anxious, or down, avoid gaming. Making bets driven by emotion makes sound decisions harder and increases the risk of overspending.

Do Not Hesitate to Seek Help

If you feel gaming is getting out of your control, contact he999's 24/7 live chat support right away. We are ready to provide the right assistance.

he999's Protection Tools

he999 provides several effective tools to protect players. You can activate these tools yourself.

Deposit Limit

You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. A waiting period applies if you wish to increase the limit.

Minimum deposit: ৳300 — this rule applies to all payment methods.

Time-Out Feature

Use the time-out feature when you need a temporary break. Your account can be temporarily deactivated for a set period ranging from 24 hours to 6 weeks. No deposits or betting are allowed during a time-out.

Self-Exclusion

If you feel you need a long-term break from gaming, choose self-exclusion. You can close your account for a minimum of 6 months or permanently. Contact 24/7 live chat to start this process.

How to Activate Protection Tools

01

Log In to Your he999 Account

Enter your username and password to access your account and go to the Account Settings section.

02

Open the Responsible Gaming Tab

Find the Responsible Gaming section within Settings and select the protection option of your choice.

03

Set a Limit or a Break

Choose from deposit limit, time-out, or self-exclusion and fill in the details as instructed.

04

Contact Chat for Assistance

For any issue or for self-exclusion, speak directly with our 24/7 Bengali live chat.

Warning Signs of Problem Gambling

If any of the signs below appear in yourself or someone you know, support should be sought right away. Acting quickly can resolve the problem before it gets worse.

Remember, a gaming problem is a health matter — it is not a sign of weakness. With the right support, anyone can return to a healthy and happy life.

  • You keep placing larger bets to try to recover money you have lost.
  • Time with family, friends, or work is being reduced because of gaming.
  • You are hiding how much you spend or lying to your family about it.
  • You feel restless, irritable, or anxious when you are not gaming.
  • You are taking on debt or running out of savings because of gaming.
  • You have tried to stop repeatedly but have not been able to.
  • Your mind is only on gaming and you cannot focus on anything else.
  • You are turning to gaming to relieve stress or sadness.

The Golden Rules of Safe Gaming

Keeping these simple rules in mind will ensure your gaming experience at he999 stays enjoyable and safe at all times.

Play for Entertainment Only

Do not think of gaming as a way to earn money. It is a form of entertainment — enjoy it as such.

Be Prepared to Lose

Only bet what you can afford to lose without it causing problems. Never play with emergency funds or borrowed money.

Play in a Good Headspace

Avoid gaming when drinking, using substances, or under heavy stress — your ability to make sound decisions is reduced at those times.

Protect Your Account

Never share your account login details with anyone, do not let others play on your behalf, and always log out yourself.

Take Breaks and Stay Fresh

Take at least a 15-minute break every hour. Maintain your habits around eating, sleeping, and physical activity.

Let Your Family Know

Tell a trusted family member about your gaming habits. Their support and oversight will help keep you safe.

The Door for Help Is Always Open

he999's responsible gaming team is available in Bengali 24 hours a day, 7 days a week. If you have any concern about gaming — big or small — let us know.

Our trained support team will help you without judgment. Whether it is to activate a deposit limit or self-exclusion, or simply to talk — you can reach out for any reason.

24/7 Live Chat Support
Instant assistance in Bengali
Email Support

Ask Yourself

Ask yourself the questions below. They will help you understand whether gaming is still entertainment for you or beginning to become a problem.

  • Did you spend more than your budget on gaming last month?
  • Has gaming caused conflict with your family?
  • Have your losses been much greater than your winnings?
  • Have you tried to quit gaming but been unable to?

If you answered yes to even one of these, speak with us on live chat — with complete confidentiality.

Frequently Asked Questions About Responsible Gaming

Answers to commonly asked questions about responsible gaming are provided below.

To self-exclude, contact he999's 24/7 live chat and let us know your request. Our team will help you complete the entire process. Self-exclusion is available for a minimum of 6 months up to permanent exclusion.

Yes, a deposit limit takes effect as soon as it is set. However, increasing a limit requires a waiting period to ensure the decision is considered rather than made on impulse.

he999 is for users aged 21 and above only. Use your browser's parental controls or filtering software to prevent minors from accessing the site on your device. Never share your account login details with anyone.

No deposits, betting, or bonus claims are possible during a time-out. However, this break is most important for your long-term wellbeing — your wellbeing is worth far more than any bonus.

Yes, treatment for gaming addiction is available from mental health specialists and counselors in Bangladesh. Contact the psychiatry department of a local government hospital or a private counseling center. he999 always encourages seeking professional support.

Yes, he999 monitors unusual gaming patterns. If excessive betting or suspicious behavior is detected, our team may proactively reach out to you. This is done for your protection.

Play with Enjoyment and Responsibility

he999 offers cricket betting, live casino, and hundreds of slot games — all in a fully safe environment. Enjoy responsibly.

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