he999 Privacy Policy
The security of your personal information is our highest priority. This policy describes how he999 collects, stores, and uses your information.
Introduction to This Policy
he999 ("we", "our", or "platform") provides a safe and reliable online gaming service for users in Bangladesh. We believe that protecting your personal information is a fundamental right and an inseparable part of the quality of our service.
This privacy policy clearly informs you about what types of information he999 collects, why it is collected, how that information is used, and what rights you have over your information. We always follow the principle of transparency and commit to communicating with you with complete honesty.
This policy may be updated from time to time. For significant changes, we will notify you by email or by displaying a notice on the platform. The date of the latest revision to the policy is always shown at the top of this page.
What Information We Collect
he999 collects only the information necessary to provide our services. The various categories of information collected are described in detail below.
Identity Information
Full name, date of birth, national identity card number (where applicable), and account username provided at registration. This information is essential for age verification.
Contact Information
Email address and mobile number (for linking bKash, Nagad, or Rocket accounts). This information is used for account verification and sending important notifications.
Financial Information
Records of deposits and withdrawals, partial details of the payment method used (full account numbers are not stored). Transaction logs for bKash, Nagad, Rocket, and bank transfers.
Technical Information
IP address, browser type and version, device information, operating system, session duration, and page visit logs. This information helps improve the performance of the site.
Gaming Activity Information
Play history, betting records, win/loss statistics, preferred game categories, and bonus usage records. This information is reviewed to ensure responsible gaming.
Cookie and Tracking Information
Cookies are used to improve the website experience. Session cookies maintain your logged-in state on your account. Cookies can be managed from your browser settings.
For What Purposes Information Is Used
he999 uses the information collected only for specific, lawful, and clear purposes. We never sell your information to third parties. The specific purposes are listed below:
3.1 Account Management and Verification
- Creating new accounts and verifying identity
- Ensuring login security and preventing unauthorized access
- Managing password recovery and two-step verification processes
- Ensuring 21+ age verification
3.2 Payment Processing
- Processing secure transactions via bKash, Nagad, Rocket, and bank transfer
- Ensuring a minimum deposit of ৳300 and a withdrawal limit of ৳800
- Detecting and preventing fraudulent transactions
- Storing transaction history and receipts
3.3 Providing Customer Service
- Providing 24/7 Bengali live chat support
- Resolving complaints and issues
- Sending important account-related notifications
- Providing information about bonuses and promotions
3.4 Security and Fraud Prevention
- Monitoring unusual transactions or suspicious activity
- Preventing the creation of multiple accounts
- Complying with anti-money laundering (AML) policies
- Ensuring the overall security of the platform
3.5 Service Improvement
- Identifying and resolving technical issues on the platform
- Reviewing user experience to improve services
- Planning the addition of new games and features
- Creating a personalized gaming experience
When Information Is Shared with Third Parties
he999 does not sell your personal information for commercial purposes under any circumstances. However, limited information may be shared in specific situations:
- Legal Obligations: Information may be disclosed to comply with court orders, requests from government regulatory bodies, or applicable laws.
- Fraud Investigation: Information may be shared with relevant authorities in the investigation of financial fraud, identity theft, or other illegal activity.
- Technology Service Providers: Limited information is shared with trusted technology partners for server hosting, database management, and security services. These partners operate under strict confidentiality agreements.
- Business Succession: In the event of a company merger or acquisition, information may be transferred after notifying users in advance.
- Fully Anonymized Statistics: Fully anonymized statistical information may be shared for the purpose of service improvement — where no individual can be identified.
Data Retention and Security Measures
5.1 Retention Period
he999 retains your personal information only for as long as is necessary to provide services, fulfill legal obligations, or resolve disputes. Generally:
- Active account information: retained for as long as the account remains active.
- Financial transaction records: retained for a specific period in accordance with applicable law.
- After account closure: even if primary information is deleted, some records may be kept for a specific period due to legal obligations.
- Marketing communications: stopped immediately upon withdrawal of consent.
5.2 Security Measures
he999 uses industry-standard security technology to protect your information:
- SSL/TLS Encryption: All data transfers are protected by 256-bit SSL encryption.
- Encrypted Storage: Sensitive information stored on servers is kept in encrypted form.
- Firewall and IDS: Advanced firewalls and intrusion detection systems are active at all times.
- Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
- Access Control: Staff are given access only to the information they need, and all access is logged.
Your Rights Regarding Your Information
As a user of he999, you have the following rights over your personal information:
Access
You have the right to know what information we hold about you and to receive a copy of it.
Correction
The right to request correction of incorrect or incomplete information in your account.
Deletion
The right to request deletion of your personal information in certain circumstances.
Objection to Processing
The right to object to the processing of your information for specific purposes.
Data Portability
The right to receive your information in a structured, machine-readable format.
Restriction
A request to temporarily suspend the processing of your information on a matter under investigation.
Cookie and Tracking Technology
Various types of cookies are used on the he999 website. Cookies are small text files stored in your browser that help improve the functionality of the website.
7.1 Types of Cookies We Use
- Essential Cookies: Required for the basic functionality of the website. Without these, login, payment, and game sessions will not work. These cookies cannot be disabled.
- Functional Cookies: Used to remember your preferences (language, display settings). These provide a personalized experience.
- Analytics Cookies: Used to analyze how users are using the site. This information is processed in a fully anonymized manner.
- Security Cookies: Used to detect fraudulent activity and ensure account security.
7.2 Cookie Control
You can disable non-essential cookies at any time by changing your browser settings. However, doing so may cause some features of the website to not work properly.
Protection of Minors
If it is confirmed after we become aware that a minor has created an account, we will immediately close that account and permanently delete the associated information. If parents suspect that their underage child has created an account, please contact our support team.
To learn more about responsible gaming, visit our Responsible Gaming page.
International Data Transfer
he999's servers and infrastructure may be located in various countries. Your information may be transferred to a country that may not have the same level of data protection laws as your country. However, we ensure that:
- All international data transfers are completed under appropriate security agreements.
- Third-party technology partners are contractually bound to comply with international data protection standards.
- The confidentiality and integrity of information is maintained in any transfer.
- Encryption is always used when transferring sensitive information.
This Policy's Updates & Changes
he999 may update this privacy policy from time to time. Reasons for changes may include:
- Launching new services or features
- Changes in applicable laws or regulations
- Adopting improved methods for security or privacy protection
- Clarifications based on user feedback
For significant changes, we will display a prominent notice on the website and send a notification to your registered email address. The date of the latest update to the policy is always mentioned at the top and bottom of this page.
Continuing to use the platform after an update will be taken to mean you have agreed to the revised policy. If you do not agree to the changes, please inform our support team.
Privacy-Related Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact he999 through any of the following:
Last Updated: January 2026 | Next Review: July 2026